Publikace: Key Performance Indicators of customer service in SYKES outsourcing company
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Sitková, Petra
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Nakladatel
Univerzita Pardubice
Abstrakt
This work focus on measurable Key Performance Indicators, their evaluation and concept improvement in outsourcing company SYKES in Budapest. It also deals with forms, types, advantages and risks of outsourcing. The thesis describes particular indicators and suggests possible solutions for result improvement.
Popis
Klíčová slova
Outsourcing, zákaznický servis, customer support