Lidské selhání jako příčina krize

Abstract

The paper focuses on the contribution of human errors to the crisis or problem, looking for causal relationships in the process of human error, factors that affect human error, and graphically illustrates their relationship. It looks at the quality of decision making associated with the types of errors in decision-making as a rejection of good practice, accepting a bad solution, incorrect solution to the problem, the correct solution to the problem correctly, but too late. Presentation of relationships between different people contributing to a crisis or incident shows the need for a feedback, since information wrong assessment makes for unsystematic problems anticipating.Paper presents that the mental processing of information is influenced by human activities, so the whole system of organizations. To monitor the links leading to the failure the method GFT (Generail Failure Types) is proposed. Paper characterizes the factors related to human failure. The characteristics used in the proposed schemes. There are founded connections by asking questions: what went wrong, how it went wrong and why it went wrong. For the structure of error prediction creation three basic situation types were selected (deviation from routine, a deviation from normal operation, a unique change). Presented schemes help to search for causal relationships in specific answers to those questions that can be applied to the conditions of the particular organization, and thereby help prevent errors detected.