Abstrakt:
The monitoringof patients´ satisfactionis one of the methods of measuring health care quality. Faculty of Health Studiesin cooperation with all acute care hospitals in Pardubice region provides monitoring of patient satisfaction of in-patients and out-patients health care and satisfaction of midwifery care. Methodology of the whole surveillance processis based on data collection,data handling, interpretation and evaluation. The comparison - benchmarking of all five hospitals bring the best practice in the provided care. The main benchmarking advantages: sharing and disseminating best practices knowledge allowsearchingthe examples of good practice that can be used to increase the skills of workers and improve the quality of processes.
