Zobrazit minimální záznam
dc.contributor.author |
Pokorný, Miroslav |
|
dc.contributor.author |
Keprt, Aleš |
|
dc.contributor.author |
Menšík, Michal |
|
dc.date.accessioned |
2014-01-09T07:51:59Z |
|
dc.date.available |
2014-01-09T07:51:59Z |
|
dc.date.issued |
2013 |
|
dc.identifier |
Univerzitní knihovna (studovna) |
|
dc.identifier.issn |
1211-555X (Print) |
|
dc.identifier.issn |
1804-8048 (Online) |
|
dc.identifier.uri |
http://hdl.handle.net/10195/54085 |
|
dc.description.abstract |
Mathematical approaches of calculation of quality evaluation of systems involving human factors do not reflect a significant feature of the processed data - their natural uncertainty – vagueness. Data that have their origin in human assessment of phenomena using integer numerical values are a typical example of such a vague
information. Unconventional methods of soft computing are able to formalize this uncertainty and complete information about the size evaluation also its degree of uncertainty. Appropriate theoretical background for the formalization of vagueness data is fuzzy set and fuzzy logic theory. In this paper, these approaches are presented and applied to one of the key performance indicators – Balanced Scorecard CSI Customer Satisfaction Index. Uncertainty resulting criteria is new information leading to increased efficiency in their use in decision making processes. |
eng |
dc.format |
p. 132-144 |
eng |
dc.language.iso |
cze |
|
dc.publisher |
Univerzita Pardubice |
|
dc.relation.ispartof |
Scientific papers of the University of Pardubice.
Series D, Faculty of Economics and Administration.
29 (4/2013) |
eng |
dc.rights |
open access |
eng |
dc.subject |
performance measurement |
eng |
dc.subject |
BCS method |
eng |
dc.subject |
index CSI |
eng |
dc.subject |
customer dimension |
eng |
dc.subject |
vagueness |
eng |
dc.subject |
fuzzy set |
eng |
dc.subject |
fuzzy model |
eng |
dc.subject |
fuzzy logic |
eng |
dc.subject |
fuzzy number |
eng |
dc.subject |
fuzzy arithmetic |
eng |
dc.title |
Fuzzy analýza ukazatele výkonnosti zákaznické dimenze |
cze |
dc.title.alternative |
Fuzzy analysis of customer dimension key performance indicator |
eng |
dc.type |
Article |
|
dc.identifier.signature |
47940-29 |
|
dc.peerreviewed |
yes |
eng |
dc.publicationstatus |
published |
eng |
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