Abstract:
Contemporary world can be characterized as a rapidly changing
environment and it also brings not only opportunities, but difficulties too. It seems to
be harder and harder to make right decisions in this complicated world. Intuitive way
of decision making does not apply to be enough and it should be appropriately
completed by exact quantitative methods for decision support. Managers could rely on
methods and techniques such as marketing research, analyzing and using the data
from marketing research, costs, revenues, profits, input, output modeling, simulation,
quality control Fig.s, etc. This variety of methods and techniques is usually supported
by software usage, with user-friendly graphical design. One of the appropriate
software for decision-making support is SPSS. This paper deals with the SPSS usage
for the case of statistical process control which can be a very useful tool for sustaining
competitive advantage reached by quality delivered to the end customers.
