The Psychological Significance of the Social Services Situation on Improving Municipal Communication in Social Policy

Abstract

The paper aimed to show the psychological significance of a functional social system at the local level in the context that a functional network of social services improves the quality of life in a community. The problem was discussed using the case of an analysis of social service providers in a particular municipality. Citizen satisfaction is a key objective of public policy and the goal of every human individual is to move towards satisfaction with his or her life. An accessible social network improves the subjective perception of their problems among residents who find themselves in a difficult social situation. The task of local government is then to provide sufficient social service options to communicate with its citizens. The analysis carried out showed the limits and challenges for the future direction of the social network. This must necessarily mean improving the communication strategy of the municipality as a guarantor of social policy. At the center of this effort is the user of social services or the citizen who is a potential future user.