Job Satisfaction Audit in Hospital: Qualitative Case Study

Abstract

Introduction: The shortage of healthcare pr ofessionals, their turnover, and the risk of burnout are critical issues in healthcare or ganizations, impacting the quality and safety of care. This study, based on contractual research, aimed to identify the factors influencing employee satisfaction in new hospital facilities. Aim: This article pre-sents an audit of job satisfaction using the JD-R model in a healthcare facility to improve employee stability and well-being, thus improving quality and safety of care. It aims to show a methodological approach applica-ble in healthcare management and other services. Methods:The extended JD-R model (Job Demands-Resources model) was used as the theoretical framework. The analysis of negative and positive factors that influence job satisfaction was based on data collected from anonymous semi-structured interviews. Thematic and narrative analysis, as well as the study of internal documents, was also used, and evidence-based results were pr esented in a final synthesis. Results:The methodological approach provided valuable findings to improve car e. The key positive factors that influenced job satisfaction included the prospects for permanent employment and the lev-els of salary. Significant negative factors were concerns about personal safety and dissatisfaction with medical personnel. Conclusions:The study’s final report, presented to top management, outlined the positive and neg-ative factors affecting job satisfaction and well-being. Management expressed willingness to act on the findings and provided specific examples during the presentation of the results. Although the transferability of results is limited, the methodological approach is inspiring and applicable in healthcare organizations.