The increasing demand by customers for efficient and quality public services has necessitated
the public sector organisations in the 21st century to go through radical transformation in
order to improve services provided to customers, enhance employees' development and to
become more accountable to stakeholders. Therefore, performance management and
measurement systems have become the best prescription to cure the inefficiencies that exist in
the public sector. Performance measurement in the public sector is an efficient and effective
way of implementing government and corporate plan. The performance measurement system in
the local government organisations in countries such as UK, Australia and USA are known for
their success stories. Nonetheless, such countries still face some challenges in the
implementation of performance measurement system in the public sector organisations.