Knowledge of the EFQM excellence model: case study of the czech enterprises
Článekpeer-reviewedpublishedDatum publikování
2018
Vedoucí práce
Oponent
Název časopisu
Název svazku
Vydavatel
Univerzita Pardubice
Abstrakt
The excellence models provide a framework for understanding which levers
we need to pull to achieve the results we want. EFQM business model is one of the
models which deal with the assessment of the performance of an organization. The
EFQM excellence model has a critical effect on the success, and competitiveness of
Czech enterprises. The paper focuses on the EFQM business excellence models. The
objective of this paper is to determine the level of knowledge of the EFQM excellence
model by Czech enterprises. The study based on primary data collected from a recent
survey of 210 Czech enterprises. The paper based on data collected in interviews with
managers and founders of Czech enterprises. The enterprises included in the study are
those enterprises that are incorporated in the Czech Republic. A total of 210
enterprises participated in the study, and the main primary data collection instrument
was a questionnaire-interview. The findings of the statistical analysis show the
influence of selected internal variables on the knowledge of the EFQM excellence
model. Results of the research study confirm that level of knowledge of the EFQM
excellence model in Czech enterprises is low.
Rozsah stran
p. 257 - 268
ISSN
1211-555X (Print)
1804-8048 (Online)
1804-8048 (Online)
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Zdrojový dokument
Scientific papers of the University of Pardubice. Series D, Faculty of Economics and Administration. 44/2018
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Klíčová slova
business excellence, EFQM excellence model, czech enterprises, knowledge, performance