Zdrojový dokument:Scientific papers of the University of Pardubice. Series D, Faculty of Economics and Administration. 42/2018
ISSN:1211-555X (Print)
Abstrakt:
The concept of smartness has become a priority area for many governments,
driven by the effort to enhance their ability to provide more attractive and user-focused
public services. This approach has also influence on the set of indicators that are used
to evaluate these efforts. In contrast to the previous studies to benchmark e-government
development, the society is now more advanced in using ICT and consuming online
public services. There is a need to reshape traditional view on e-government
development and introduce a new set of indicators that would better capture the full
range of smarter e-government. This paper provides insights on this issue from a
national perspective. A two-step validation process was applied to evaluate the
capabilities of the new set of indicators to assess and benchmark smart e-government
development. The results indicate that the newly proposed index provides a robust
measure to benchmark smart e-government development.