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Fakulta chemicko-technologická / Faculty of Chemical Technology
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measuring service levels (1)
metoda ABC (1)
model hodnoty pro zákazníka (1)
model of customer value (1)
měření loajality (1)
měření spokojenosti (1)
měření úrovně služeb (1)
měřítka pro hodnotové výhody (1)
nehmotné užitky (1)
Náklady (1)
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