Určování úrovně logistických služeb zákazníkům

dc.contributor.author	Vlčková, Vladimíra
dc.date.accessioned	2009-03-12T15:59:02Z
dc.date.available	2009-03-12T15:59:02Z
dc.date.issued	2001
dc.identifier	Univerzitní knihovna (studovna)	cze
dc.identifier.issn	1211-555X
dc.identifier.uri	http://hdl.handle.net/10195/32343
dc.description.abstract	This paper deals with aspects, which are significant for determining optimum level of customer service. Conceptions of the customer service and logistic customer service are defined. Customer service elements and indicators for evaluation of their level are given.	eng
dc.format	s. 142-146	cze
dc.format	p. 142-146	eng
dc.format.extent	149283 bytes	cze
dc.format.extent	149283 bytes
dc.format.mimetype	application/pdf
dc.language.iso	cze
dc.publisher	Univerzita Pardubice	cze
dc.relation.ispartof	Scientific papers of the University of Pardubice. Series D Faculty of Economics and Administration. 6 (2001)	eng
dc.rights	Bez omezení	cze
dc.subject	služby zákazníkům	cze
dc.subject	Logistika	cze
dc.subject	úroveň	cze
dc.subject	zákaznický servis	cze
dc.subject	prodej	cze
dc.title	Určování úrovně logistických služeb zákazníkům	cze
dc.type	Article	eng
dc.identifier.signature	47940
dc.peerreviewed	yes	eng
dc.publicationstatus	published	eng