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dc.contributor.author |
Vlčková, Vladimíra |
|
dc.date.accessioned |
2009-03-12T15:59:02Z |
|
dc.date.available |
2009-03-12T15:59:02Z |
|
dc.date.issued |
2001 |
|
dc.identifier |
Univerzitní knihovna (studovna) |
cze |
dc.identifier.issn |
1211-555X |
|
dc.identifier.uri |
http://hdl.handle.net/10195/32343 |
|
dc.description.abstract |
This paper deals with aspects, which are significant for determining optimum level of customer service. Conceptions of the customer service and logistic customer service are defined. Customer service elements and indicators for evaluation of their level are given. |
eng |
dc.format |
s. 142-146 |
cze |
dc.format |
p. 142-146 |
eng |
dc.format.extent |
149283 bytes |
cze |
dc.format.extent |
149283 bytes |
|
dc.format.mimetype |
application/pdf |
|
dc.language.iso |
cze |
|
dc.publisher |
Univerzita Pardubice |
cze |
dc.relation.ispartof |
Scientific papers of the University of Pardubice. Series D Faculty of Economics and Administration. 6 (2001) |
eng |
dc.rights |
Bez omezení |
cze |
dc.subject |
služby zákazníkům |
cze |
dc.subject |
Logistika |
cze |
dc.subject |
úroveň |
cze |
dc.subject |
zákaznický servis |
cze |
dc.subject |
prodej |
cze |
dc.title |
Určování úrovně logistických služeb zákazníkům |
cze |
dc.type |
Article |
eng |
dc.identifier.signature |
47940 |
|
dc.peerreviewed |
yes |
eng |
dc.publicationstatus |
published |
eng |
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