Systematic Approach for the Lessons Learned Sharing

Abstract

The global economic environment allows organizations to use widely-shared methods for the performance of their business activities. When activities are performed, experience is generated and this asset could also be shared with others. Teams or projects can all learn from experience, both from their own experience and from the experience of other teams, projects, or disciplines. This process is based on the principle of learning from our own mistakes and our own merits, from negative and positive experiences. This vision of the learning from experience is part of more approaches - the Lesson Learned method, further commonly used quality methods such as Kaizen, FMEA. These methods recommend the identification and analysis of error points. The gained experience can be an effective tool how to avoid repetitive mistakes thanks to targeted information and experience shared not only in areas of industrial companies. However, the gained experience is often isolated and is not further developed and handed over. On the one hand, knowledge is gained on the basis of specific approaches of various methods at different stages of the project. In addition, these experiences often only work within one project, as there are no conditions for sharing experiences across organization(s). It is necessary for the acquisition of knowledge to become a defined process. This process need combine the appropriate principles of different methods and has to be supported by a defined IT service. Only then, the principle of learning can lead to changes aimed at improving or increasing performance.