The Assessment of E-Government Readiness in the Globalization Process

Abstract

This paper deals with the assessment of e-government readiness in the globalization process. Nowadays, there are a lot of benefits of e-government that should be emphasized in the globalization process, especially with the rise of new trends in modern technologies such as mobile broadband, cloud computing, open data, big data, social media, green technologies, etc. Not only the citizens of a country receive a quality service and achieve positive outcomes where possible, but the government and other stakeholders worldwide are also benefited by adoption of an e-government system. Therefore, this paper presents a comparative analysis of e-government readiness based on the selected global e-government readiness reports and other related e-government initiatives. As a result, it identifies the key challenges and policy options to address the importance of these evaluations in the globalization process. Further, it also provides a global scale classification of related reports, indices and ranks focusing on the best performing countries in the world from the recent past. The results suggest that the attention of governments should be particularly focused on the principles of open government, such as transparency, accountability and participation, multichannel approach and services delivery (one-stop portals), cross-border digital public services, mobile government, and promoting sustainable (green) infrastructure with the use of cloud computing.