Challenges of Performance Measurement in Public Sector

Abstract

The increasing demand by customers for efficient and quality public services has necessitated the public sector organisations in the 21st century to go through radical transformation in order to improve services provided to customers, enhance employees' development and to become more accountable to stakeholders. Therefore, performance management and measurement systems have become the best prescription to cure the inefficiencies that exist in the public sector. Performance measurement in the public sector is an efficient and effective way of implementing government and corporate plan. The performance measurement system in the local government organisations in countries such as UK, Australia and USA are known for their success stories. Nonetheless, such countries still face some challenges in the implementation of performance measurement system in the public sector organisations.