Assessing the Impact of Organizational Factors on Air Traffic Controller Job Performance

Abstract

The article examines a range of selected factors that may influence the job performance of air traffic controllers (ATCos). The chosen factors were analyzed from the perspective of ATCos in their current state, as established by the organization, and how their present significance is perceived in relation to work performance and what would be the significance of these factors if the factors reached optimal level according to the ATCos. The main research question posed was: What significance do ATCos attribute to the factors affecting their work performance in the current state, and what would be the significance of these factors if they reached their optimal level according to the ATCos? The goal was to determine the impact of organization and factors that organization can influence and change ATCos performance. It was found that while financial and nonfinancial compensation factors are perceived as important, factors such as work style, workplace relationships, and workload have a greater impact on performance. The largest difference between current and ideal conditions was observed in workload, indicating that optimizing it could significantly enhance work performance.