Exploring the Role of Human Factors in the Interoperability of Public Administration Information Systems

Abstract

Public sector digitalization has widely progressed due to the advancement of information and communication technologies in recent times. On one side the advancement of technology has facilitated public administration, but on the other side, it has created serious challenges among various departments and units. The advancement of technology has expanded the capabilities of government organizations in their quest to share information across different institutional horizons. Digital public administration has emerged in various aspects of industries and societies. It has introduced the concept of interoperability, smart production, internet of things, Big Data, artificial intelligence, and blockchain technology, and facilitated the communities in a more interesting manner. Interoperability among public sector information systems has been a major topic of discussion within the public administration domain. A system's interoperability determines how well a system?s many components can share information and work together. Service delivery, allocation of resources, and decision-making all benefit greatly from interoperability in the context of public administration. Interoperability in government agency IT systems relies heavily on several factors. The classification of interpretability work that arises from literature analysis proposes that model interpretability commonly involves cooperation and mental model comparison between people in diverse roles, often aimed at building trust not only between people and models but also between people within the organization. These have been widely known as the human factors in information systems interoperability. Particularly, these human factors play a magnificent role in implementing digitization among public sector organizations, improve the innovation standard, add in the long-term competitiveness, and boost the R&D activities to develop new way of doing things in the public administration. To guarantee that public administration information systems interoperability is efficient and successful in serving the public, it is essential to consider the role of human factors in interoperability. In that regard, this research intends assess the role human factors play in public administration information systems interoperability.