Digitální knihovnaUPCE
 

2012/24 Scientific papers, Series D

Permanentní URI k tomuto záznamuhttps://hdl.handle.net/10195/49508

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20122

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  • Náhled
    Článekpeer-reviewedpublishedOtevřený přístup
    Improving the quality of processes by using knowledge continuity ensuring
    (Univerzita Pardubice, 2012) Urbancová, Hana; Kříž, Josef
    In the current knowledge economy the workers are the key competitive advantage and their knowledge is the most important asset in the various business processes. If people leave the organization they will take their knowledge with them and it can jeopardize the quality of the processes. This paper focuses on the topic of the ensuring the knowledge continuity as a tool for fluent improvement of processes in organizations. The processes and the areas were identified within the organization by means of induction. The processes are improved by using the knowledge continuity management. The benefits of the processes were measured by quantitative research, by using the questionnaire survey in organizations in the Czech Republic. One of the conclusions of the paper is that with correct knowledge continuity the quality of the processes in the organization can be increased together with the performance.
  • Náhled
    Článekpeer-reviewedpublishedOtevřený přístup
    Information and communication technologies and their benefits for medium and large-sized enterprises
    (Univerzita Pardubice, 2012) Tichý, Ondřej
    The primary research, which is brought by this paper, focuses on medium and large-sized enterprises in sectors of information and communication technologies(ICT). It investigates their attitude to the ICT that they use. Based on these ICT, the article is looking for trends set by the companies. Then, these trends could be considered as an inspiration for companies from other sectors of business. The research results have shown that the specially developed software belongs between the most often implemented ICT tools in the last seven years by the questionnaire companies. The research also showed that this ICT tool of all, which they have implemented, is the most beneficial at a tactical level. Another part of analysis, where the companies should chose benefits that arose from the implementation, pointed out that they are focused on two basic clusters of benefits. The first contains: improved teamwork and increased efficiency and effectiveness. The other cluster contains: reduced costs, improved service quality and improved integration of business functions. The research also showed thatthe surveyed companies consider the ICT only as a tool, which simplifies work.