Factors influencing satisfaction of non-medical healthcare personnel
Konferenční objektOtevřený přístuppeer-reviewedpostprintSoubory
Datum publikování
2017-12
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Vydavatel
University of Pardubice
Abstrakt
Introduction: At present, monitoring of employee satisfaction is one of the standards of
quality management in accredited hospitals. Assessment of satisfaction and finding incentives
for greater engagement of employees should be a standard tool of personnel management. In
healthcare organizations it is necessary to monitor employee satisfaction not only to ensure
greater engagement, but also to prevent burnout syndrome, which also strongly affects the
quality of provided health care.
Aim: The aim of this paper is to present part of the results of a satisfaction survey, focusing on
the significance of factors influencing satisfaction of non-medical healthcare personnel in an
acute care hospital.
Method: The data were collected in a satisfaction survey in an acute care hospital. The survey
used anonymous online questionnaires, which were constructed on the basis of standardized
questionnaires of the Gallup agency, surveys implemented in the project TNS AISA
(Engagement of employees in the Czech Republic) and specific requirements of the hospital
quality manager.
Results: 1 178 non-medical healthcare employees included in the research sample mention as
the most important factors influencing their perception of the social climate the following:
good cooperation in the department, friendly interpersonal relationships and good relations
with the immediate supervisor.
Conclusion: The survey results lead to recommendations aimed particularly at improvement
of internal communication and personnel management, which contribute to the creation of the
desired social climate and organization culture. To stabilize the employees and improve their
relationship with the organization it is necessary to build greater confidence in the top-level
management through more transparent communication, focusing on the common goals and
vision of the organization.
Rozsah stran
p. 94 - 101
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Projekt
Zdrojový dokument
IV. Mezinárodní konference : kvalita a její perspektivy
Vydavatelská verze
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open access
Název akce
4th International Conference Quality and Its Perspectives, with the subtitle: Assisting Professions through Time (April 19, 2017)
ISBN
978-80-7560-114-8
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Klíčová slova
engagement, non-medical healthcare personnel, organizational culture, professional satisfaction, social climate