Kritéria spokojenosti s kvalitou služeb vysokých škol z pohledu studentů vybraných evropských zemí

Schüller, David; Rašticová, Martina

Digitální knihovna UPCE
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Univerzita Pardubice
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Publikace vydané Univerzitou Pardubice / Published by the University of Pardubice
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Odborné časopisy / Journals
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Scientific papers of the University of Pardubice
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Series D, Faculty of Economics and Administration
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2014/32 Scientific papers, Series D
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dc.contributor.author	Schüller, David
dc.contributor.author	Rašticová, Martina
dc.date.accessioned	2015-02-13T08:19:06Z
dc.date.available	2015-02-13T08:19:06Z
dc.date.issued	2014
dc.identifier.issn	1211-555X (Print)
dc.identifier.issn	1804-8048 (Online)
dc.identifier.uri	http://hdl.handle.net/10195/58668
dc.format	p. 98-108	eng
dc.language.iso	cze
dc.publisher	Univerzita Pardubice
dc.relation.ispartof	Scientific papers of the University of Pardubice. Series D, Faculty of Economics and Administration. 32 (3/2014)	eng
dc.rights	open access	eng
dc.subject	criteria of satisfaction	eng
dc.subject	university students	eng
dc.subject	satisfaction with quality of service	eng
dc.subject	higher education institutions	eng
dc.subject	tertiary sector	eng
dc.subject	European education space	eng
dc.title	Kritéria spokojenosti s kvalitou služeb vysokých škol z pohledu studentů vybraných evropských zemí	cze
dc.title.alternative	Criteria of satisfaction with the service quality of tertiary institutions from the perspective of students of selected European countries	eng
dc.type	Article
dc.description.abstract-translated	The following study examines the links between satisfaction, university students, and service quality provided by universities and tertiary education in five Central European countries. The study is based on dissertation thesis of one of the author. The following goals were formulated on the basis of theoretical knowledge obtained from scientific publications. The goal is to formulate the most important criteria of student satisfaction with the service quality of tertiary institutions among university students in five Central European countries. The primary research was done using the following techniques: individual interviews, focus groups and a questionnaire survey. The results of the primary research were analysed using the applications Microsoft Office Excel, Statistics and QC. Expert. The questionnaire survey was provided at these universities: in the Czech Republic – Brno University of Technology, Masaryk University, in Germany - Fachhochschule Jena, Universität Regensburg, and Ludwig-Maximilians Universität München, in Poland - Jagellonska univerzita, AGH - Akademie Gorno – Hutnicza, and Uniwersytet Papiesk, in Austria - FH Wien- Studiengänge der WKW a WU - Wirtschaftsuniversität Wien, in Slovakia - Prešovská univerzita in Prešov. The total number of students involved in the research was 584. The first wave of the results brings interesting findings which are discussed in the study.	eng
dc.peerreviewed	yes	eng
dc.publicationstatus	published	eng
dc.identifier.scopus	2-s2.0-84929464994