Abstrakt:
This text is devoted to cultural and ethnic differences, which in direct interaction of
social support affect the quality of care in both residential and the outpatient social services.
The aim of the text is to highlight the possibility of conflicts resulting from low cultural
sensitivity, which is usually characterized by a reluctance to learn, to empathy and to deal
new approaches with the client. It is essential to change the status quo and prepare for the
future, aware of the worker's professional competence, the need to learn and be under the
cross-cultural supervision.
